Frequently Asked Questions

To book an appointment, please fill out the questionnaire provided in our rate card. This helps us create a detailed invoice tailored to your needs. Once you receive the invoice, a 50% deposit of the total cost is required to secure your booking.

The total cost for our hairstyling services includes several components: the cost of hair (if purchased from us), hairstyling fee, wig making fee (if applicable), and transportation costs. Please refer to our rate card or contact us for a detailed breakdown based on your specific needs.

Yes, you are welcome to provide your own hair bundles for certain hairstyles. It's important to note, though, that specific styles may necessitate a particular texture or quality of hair. To guarantee the best results for these styles, the hair must be sourced from Xolair Beauty. This ensures that the hair meets our standards and is suitable for the desired style. Please be aware that while we accept client-provided hair bundles for some styles, we do not accept client-provided wigs and frontals. This policy helps us maintain the high quality and consistency of our styling services.

Absolutely! We offer destination packages for clients who require our services outside Accra. For more details on these packages, including travel and accommodation costs, please contact us or request our destination package information.

Cancellations or changes to bookings can have different implications depending on the timing. For cancellations more than four weeks before the event, the initial deposit is forfeited. Changes in date or location are subject to our availability. For detailed information on our cancellation and change policy, please refer to our Terms of Service.

Payments can be made via bank transfer, mobile money, or in-person at our salon. Full details of payment methods will be provided in your invoice.

Additional fees may include transportation costs for services outside Accra, and a special fee for privacy requests or non-social media coverage. Please refer to our Terms of Service for detailed information on additional fees.

Yes, we encourage clients to share their desired hairstyles or customizations. However, feasibility depends on various factors like hair type and texture. We recommend a consultation session to discuss your preferences and our capabilities.

At Xolair Beauty, client satisfaction is our top priority. We maintain high standards of service quality through skilled professionals, quality products, and adhering to industry best practices. If you have specific concerns or requests, please let us know during the booking process.

In the rare event of a dispute or dissatisfaction, we encourage clients to contact us immediately. We are committed to resolving issues amicably and professionally, ensuring our clients leave happy and satisfied.